After sales problems usually include the following:
1. Missing shipment of goods
We can arrange a replacement shipment, or replenish all the goods for you in the next order, and give you some discounts as compensation.
2. Damage of goods
If the goods are damaged, we need to verify whether it is the transportation problem or the packaging problem. If the goods are damaged by the transportation company, we need to obtain a claim from the transportation company together. If it is the packaging problem, we will compensate you, or compensate a part of the goods in the next order according to the proportion.
3. Product use problems
We have special technicians to solve any technical problems you encounter. We can record videos, send technical documents, or conduct video conferences to solve your product use problems.